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Pre-Order Policy

When we are notified of a new item, we will list it for pre-order with an estimated arrival window. Pre-order means we are taking advanced orders for an item. It has not been received yet and we are unable to ship until a later date. The pre-order option is good way to lock in your order for an item that could potentially sell out by the time we are ready to ship.  
  

Billing on Pre-Order Items 

All customers have the choice to pay for pre-order items in full upfront or at a later time closer to inventory arrival. During check out, these options will show as either “Pay Now” (immediate payment) or “Pay Later” (payment closer to inventory arrival).

For customers that have selected the “Pay Later” option, an email notification will be sent requesting full payment for the item. You will have 3 business days to complete payment; if payment is not received within this time frame, your pre-order will be cancelled and inventory opened to the public. Please pay attention to your inbox during the estimated arrival window for all your pre-order items. We will not be responsible if email notifications go to junk mail or are erroneously deleted.

For customers that have selected the Pay Later option but change their mind and want to pay for the order in full prior to inventory arrival, please send an email to: customerservice@neogeektoys.com and invoice will be sent to process payment. Or you can go to "My Account" and pay for your order there as well. Please note there is no option to apply additional discount codes for Pay Later orders, discount codes need to have been applied during time of order submission.

For customers that have selected the Pay Now option, no additional action is required. Please note if you add multiple pre-order items on the same order using the Pay Now option, we will assume that you would like all the items on the order to ship together and we will hold your items until ready for shipping. If you want us to ship each pre-order item as it comes in stock instead, please submit a separate order for each individual item. 

Confirmation of shipment and tracking number will be provided upon payment completion for either option.

Please do not add in stock and pre-order items on the same order; these need to be submitted on separate orders. We will remove items from your order at our discretion if this is the case.

 


Cancellation on Pre-Order Items 
You can cancel any pre-order items that you have on order any time prior to shipment. 

Please send all pre-order cancellation requests via email to: customerservice@neogeektoys.com and reference the order # in the subject heading.

For certain pre-order items that required a non-refundable deposit at the time of order placement, please keep in mind that your non-refundable deposit will not be refunded. 

Please note, any accounts with a history of excessive cancellations may result in penalties for future pre-order cancellations.

 

Estimated Arrival Window 

All pre-order items will be designated with an estimated arrival window. This estimated arrival window may change based on updated feedback from our vendors. We will update our listings and information in your account once we have confirmed something has changed. We cannot guarantee pre-order items will arrive as per the estimated arrival window and we will not provide any compensation for any pre-order items that do not arrive in this said window. 
 

Pricing on Pre-Order Items 

In some rare cases, the price on a pre-order item may change after being listed.

If the price is reduced prior to shipping, your price will be adjusted so that you receive the lowest price. 

In rare circumstances, mandatory price increases may also happen to a pre-order item. This could occur when one of our vendor solicits the item with a pricing error or when import tariffs are assessed by the United States government. In the event that the price increases, we will notify the affected customers. As always you are free to cancel your pre-order at any time. 
 

Fulfillment 

We will prioritize order fulfillment on Pay Now orders in the order submitted. Pay Later orders will be prioritized next in the order submitted. 

We will try our best to fill every pre-order, but in rare cases a situation may be out of our control. If we cannot fulfill your pre-order, we will notify you immediately and process a refund.

No compensation will be provided for any inconveniences. 

 

 

If you submit an order on a pre-order item, you agree to comply with our Pre-Order Policy as noted

 We reserve the right to amend our policies at any time.