NOW SHIPPING WORLDWIDE!!!

FAQ

Shipping Policy

All orders will be double boxed at no extra fee!

We typically ship each in stock order within 48 hours after order submission.

Please see Pre-Order Policy on details regarding shipping on pre-order items.

 

Shipping Policy for Non-USA Customers

We are pleased to now offer shipping for our non-USA based customers! Our shipping options will be available to select once you have input your desired shipping address.

Please be aware that any additional import fees or duties will be the responsibility of the customer.

  

Billing Policy

All major credit cards are accepted, including Visa, Mastercard, and American Express, among others.

PayPal is also accepted as a form of payment and can be applied for both Pay Now and Pay Later options. 

Sales tax will be assessed on orders depending on current state requirements. The sales tax rate will be consistent with current tax rates.

Please see Pre-Order Policy on details regarding billing on pre-order items.

 

Payment Plans

We are now pleased to offer Payment Plans on all In-Stock and Pre-Order items via SHOP PAY and Affirm! There will be no interest or additional fees; payments will be charged every 2 weeks in equal installments until the full amount is remitted.

For In-Stock items, select SHOP PAY as your payment provider, then select "Pay in 4 Installments" on the next check out page. Your order will be shipped usually within 48 hours of payment confirmation.

For Pre-Order items, select "Pay Now" during check out, then select SHOP PAY as your payment provider. Then select "Pay in 4 Installments" on the next check out page. Your order will be shipped once your pre-order item is in stock.

 

Discount Code

We occasionally offer discount codes to our customers. Please be mindful of email notifications to receive discount codes.

For the Pay Now option during check out, discount codes can be applied immediately.

For the Pay Later option during check out, the discount code needs to be applied during order submission. There will not be an option to apply the discount code at the time of payment.

 

Cancellation Policy

We understand if you change your mind and want to cancel an order after order submission.

For in stock items, we can process your cancellation if the order has not been packed and shipped yet. Please send all order cancellation requests via email to: customerservice@neogeektoys.com and reference the order # in the subject heading.

Please see Pre-Order Policy on details regarding cancellation requests on pre-order items.

 

Returns Policy

If you are not satisfied with your purchase, all orders can be returned within 7 days after arrival to your shipping address.

Returned orders must be received in the original condition when it was sent to you. This means no missing accessories and no damages to product. Product must also be sealed or shrink wrapped as applicable to the specific item.

If there are any missing accessories or damages incurred on the product upon receipt, we will withhold a portion of your refund as compensation.

All items are packaged with utmost care prior to shipping, usually bubble wrapped unless the item is already sealed in a shipper. We will not be responsible for any minor packaging defects, such as creases or minor tears to the retail box or the shipper. Items received with minor packaging defects will not be considered eligible for return requests. 

Customer will be responsible for all shipping fees and cost of shipping material for return orders.

Please send all return requests via email to: customerservice@neogeektoys.com and reference the order # in the subject heading.

 

Contact Us

Please send all other inquiries, comments, or suggestions via email to: customerservice@neogeektoys.com.

 

Queries can also be sent to the mailing address below:

NeoGeek Toys Inc

PO Box 1284

Monterey Park, CA 91754

 

We reserve the right to amend our policies at any time.