FREE SHIPPING ON ALL ORDERS!!!

FAQ

Shipping Policy

All orders will be double boxed at no extra fee!

We typically ship each in stock order within 48 hours after order submission.

Please see Pre-Order Policy on details regarding shipping on pre-order items.

We are only shipping to USA customers at the moment. We will be offering shipping to International customers in the near future.

  

Billing Policy

All major credit cards are accepted, including Visa, Mastercard, and American Express, among others.

PayPal is also accepted as a form of payment and can be applied for both Pay Now and Pay Later options. 

Sales tax will be assessed on orders depending on current state requirements. The sales tax rate will be consistent with current tax rates.

Please see Pre-Order Policy on details regarding billing on pre-order items.

 

Discount Code

We occasionally offer discount codes to our customers. Please be mindful of email notifications to receive discount codes.

For the Pay Now option during check out, discount codes can be applied immediately.

For the Pay Later option during check out, the discount code needs to be applied during order submission. There will not be an option to apply the discount code at the time of payment.

 

Cancellation Policy

We understand if you change your mind and want to cancel an order after order submission.

For in stock items, we can process your cancellation if the order has not been packed and shipped yet. Please send all order cancellation requests via email to: customerservice@neogeektoys.com and reference the order # in the subject heading.

Please see Pre-Order Policy on details regarding cancellation requests on pre-order items.

 

Returns Policy

If you are not satisfied with your purchase, all orders can be returned within 7 days after arrival to your shipping address.

Returned orders must be received in the original condition when it was sent to you. This means no missing accessories and no damages to product. Product must also be sealed or shrink wrapped as applicable to the specific item.

If there are any missing accessories or damages incurred on the product upon receipt, we will withhold a portion of your refund as compensation.

All items are packaged with utmost care prior to shipping, usually bubble wrapped unless the item is already sealed in a shipper. We will not be responsible for any minor packaging defects, such as creases or minor tears to the retail box or the shipper. Items received with minor packaging defects will not be considered eligible for return requests. 

Customer will be responsible for all shipping fees and cost of shipping material for return orders.

Please send all return requests via email to: customerservice@neogeektoys.com and reference the order # in the subject heading.

 

Contact Us

Please send all other inquiries, comments, or suggestions via email to: customerservice@neogeektoys.com.

 

Queries can also be sent to the mailing address below:

NeoGeek Toys Inc

PO Box 1284

Monterey Park, CA 91754

 

We reserve the right to amend our policies at any time.