WELCOME TO 2.0!!!
We want to thank all of you for supporting our store since we launched almost three years ago! It’s been a fantastic journey and we couldn’t have done it without all of you!
If you haven’t noticed, we’ve updated the look of our store! Our intention was to improve the overall functionality of the store and make it easier for all of you to navigate it, we hope you like it!
With these updates, we are also adding some features and making changes to our store that we’d like to outline here:
PRE-ORDER ITEMS
We understand that the majority of you really enjoy our $0 deposit policy for pre-order items. This is, however, an unsustainable practice; not just for our company, but for any company with significant overhead costs. Keep in mind, we are an entity that is responsible for supporting the livelihood of our staff who also have families of their own to support.
Starting today, any pre-orders submitted after May 1st, 2022 will be subject to a small 10% non-refundable deposit required at the time of order submission. Additional details on our updated Pre-Order Policies can be found here.
We will be ordering very closely to our pre-order quantities as dictated by you, our invaluable customers. With that being said, if there is an item that you are interested in, we implore you to submit a pre-order for said item to ensure you don’t miss out because once it’s gone, there is no guarantee that we’ll be able to get any more.
Please note that pre-orders submitted prior to or on May 1st, 2022 will still be subject to our old Pre-Order Policies, which can be found here. Current Pay Later Pre-Orders will no longer be visible in My Account due to us changing to a new system, so please email us if you'd like to receive a list of your current open Pay Later Pre-Orders. YOUR CURRENT PRE-ORDERS ARE STILL LOCKED IN WITH US and we will still send you an invoice once your item is ready to be shipped.
We know that this may be an unpopular change for some of you, but do know that this change will allow us to offer a greater variety of products to our already robust selection, and will allow us to explore new offerings from unique and up-and-coming brands!
REWARDS SYSTEM
We’ve heard your feedback and we are proud to announce that we will be implementing our new rewards system! For every $1 that you spend at our store, you will earn one (1) reward point. These reward points can be redeemed for discounts on future orders.
Now here’s some extra good news: reward points will be retroactively applied! Meaning, if you’ve placed an order with us in the past, you already have reward points in your account! Please be sure to check your account now to see how many reward points you’ve already racked up!
Check out details of our new rewards system here.
WEEKLY DEAL
We are also proud to launch our new Weekly Deal! Every week, we will be offering an ultra low price on a select, In-Stock collectible item!
This price is only good for the week or until supplies last, so please be sure to check weekly to make sure you take advantage of this weekly deal!
The Weekly Deal can be found on the main page of our store.
Despite these changes and our new look, remember that we will still offer free double boxing on almost all orders, free shipping, flexible payment plans, and a great selection of collectibles that will suit any mood you are in! Once again, we want to thank you for being a loyal customer of our store! We appreciate each and every one of you!
Sincerely,
Mike, Jeremy & the NeoGeek Toys team